As a result of the Coronavirus (COVID-19), this is to inform you that our contingency plan for communications at the present time is to attend you via WhatsApp, online chat and email.
Our operating schedule is from 09:00 to 21:00. Check our Cancellation Policies.

An unforgettable
experience

At El Dorado Seaside Suites, by Karisma our greatest pleasure comes from making your visit to Riviera Maya a truly memorable experience. Whether you’re requesting a special meal from our world-class chefs, ordering off the menu at the bar, unwinding in the spa, or seeking a recommendation for places to visit offsite, from the bellman at the entrance to our 24-hour concierge, everyone is here to help.

An unforgettable
experience

At El Dorado Seaside Suites, by Karisma our greatest pleasure comes from making your visit to Riviera Maya a truly memorable experience. Whether you’re requesting a special meal from our world-class chefs, ordering off the menu at the bar, unwinding in the spa, or seeking a recommendation for places to visit offsite, from the bellman at the entrance to our 24-hour concierge, everyone is here to help.

Gourmet
Cuisine

Amazing
Activities

Embark on a
Journey of Luxury

Premium
Drinks

Personalized
Service

Karisma Gourmet Inclusive®
Experience features

  • Welcome glass of sparkling wine upon arrival
  • Accommodations as selected
  • All gourmet meals and specialty bites
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands
  • Complimentary Wi-Fi
  • Free national and international calls.
  • Non-motorized watersports: kayaks and snorkeling gear
  • Daily activity program, live music and nightly entertainment
  • Beach towel service
  • Scuba diving clinics in the pool
  • Hard surface tennis court, rackets and balls provided free of charge at the front desk
  • Fitness center
  • Use of sauna and steam bath at the spa *restricctions apply
  • 24-hour room service
  • All taxes and gratuities

Refreshing
Swimming Pools

Cotorros

  • Length: 23ft/7m
  • Width: 108ft/33m
  • Depth: 5ft/1.6m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: no

Arrecifes

  • Length: 31ft/9m
  • Width: 128ft39/m
  • Depth: 5ft/1m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Colibri

  • Length: 16ft/5m
  • Width: 272ft/83m
  • Depth: 4.3ft/1.3m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Gaviotas

  • Length: 15ft/4m
  • Width: 33ft/10m
  • Depth: 7ft/2m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Cotorros

  • Length: 23ft/7m
  • Width: 108ft/33m
  • Depth: 5ft/1.6m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: no

Arrecifes

  • Length: 31ft/9m
  • Width: 128ft39/m
  • Depth: 5ft/1m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Colibri

  • Length: 16ft/5m
  • Width: 272ft/83m
  • Depth: 4.3ft/1.3m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Gaviotas

  • Length: 15ft/4m
  • Width: 33ft/10m
  • Depth: 7ft/2m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Cotorros

  • Length: 23ft/7m
  • Width: 108ft/33m
  • Depth: 5ft/1.6m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: no

Arrecifes

  • Length: 31ft/9m
  • Width: 128ft39/m
  • Depth: 5ft/1m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Colibri

  • Length: 16ft/5m
  • Width: 272ft/83m
  • Depth: 4.3ft/1.3m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Gaviotas

  • Length: 15ft/4m
  • Width: 33ft/10m
  • Depth: 7ft/2m
  • Hours: 8AM - 8PM
  • Swim-Up Bar: yes

Other availible
Luxury Services

In addition to the Karisma Gourmet Inclusive® Experience features, enjoy these options at an additional cost:

  • Candlelight dinner from 6:30 PM to 9:00 PM
  • Fresh lobster
  • International wine selection from our cellar
  • Náay Spa
  • Tours
  • Scuba diving trips, certification, rental equipment and deep sea fishing
  • Car rental
  • Special wedding, honeymoon and anniversary packages
  • Fax
  • Laundry service
  • Money exchange
  • Gift shop & jewelry store

call or us or live chat